All consultation fees are nonrefundable, except when DMAID cancels a scheduled consultation and the client is unable to accommodate an alternative date or time offered by DMAID.

If DMAID cancels a consultation, the client will be offered the opportunity to reschedule. Should the client be unable to accept an alternative appointment, the consultation fee will be refunded.

Consultation fees may be credited toward applicable project services when the client chooses to proceed, subject to the terms outlined in their proposal.

A design retainer equal to 50% of the total agreed-upon project fee is required before DMAID begins design services.

Design retainers are refundable if DMAID has not commenced work on the project at the time a cancellation request is received.

Once DMAID has commenced work and can provide documentation demonstrating that design services have been performed, the design retainer becomes nonrefundable, to the extent permitted by applicable law.

Documentation may include design concepts, research, sourcing, color palettes, design boards, floor plans, sketches, renderings, shopping lists, project communications, or other records demonstrating work performed.

Any additional project payments or unused balances will be reviewed according to the services performed, expenses incurred, the signed agreement, and applicable law.

DMAID is committed to delivering installation and assembly services with attention to detail, craftsmanship, and professionalism.

Full payment for installation and assembly services is required at least 24 hours before the scheduled installation, unless otherwise agreed upon in writing.

Clients are provided 48 hours following completion of installation or assembly services to notify DMAID in writing of any errors, concerns, or discrepancies related to the work performed.

Upon receiving notification, DMAID will review the reported concern and determine the appropriate corrective action when the issue is attributable to DMAID's workmanship.

Payments for completed installation and assembly services are generally nonrefundable, except where otherwise required by law or agreed upon in writing.

The 48-hour reporting period does not eliminate any rights or remedies provided by applicable law, including those involving defects that could not reasonably have been discovered during that period.

DMAID reserves dedicated scheduling time, resources, and preparation for each installation and assembly project. To protect these commitments, cancellation fees apply when a client cancels a confirmed installation or assembly appointment.

Cancellation fees are calculated as a percentage of the agreed-upon installation or assembly service fee, excluding materials and applicable taxes.

Cancellation Fee Schedule:

• More Than 48 Hours Before Installation: No cancellation fee.
• 24–48 Hours Before Installation: A cancellation fee of 15% of the service fee.
• Less Than 24 Hours Before Installation: A cancellation fee of 25% of the service fee.
• Same-Day Cancellation or No-Show: A cancellation fee of 50% of the service fee.

Same-day cancellations are subject to the 50% fee, regardless of the number of hours remaining before the scheduled appointment.

When full payment has already been received, the applicable cancellation fee will be deducted from the refundable service payment, and any remaining eligible balance will be returned to the client.

Previously purchased materials, custom orders, and documented nonrecoverable expenses will be addressed separately under the applicable purchasing terms. DMAID will not impose duplicate charges for the same loss.

If DMAID cancels an installation or assembly appointment and the client cannot accommodate an alternative date or time, the client will receive a refund for unperformed services, subject to applicable law and any separately authorized, nonrecoverable purchases.

Cancellation fees are subject to applicable law and the terms of the signed service agreement.

Furniture, décor, fixtures, wallpaper, paint, custom furnishings, and other materials purchased for a project may be subject to individual vendor return, exchange, and cancellation policies.

Custom-made, personalized, special-order, or nonreturnable merchandise may not qualify for refunds once an order has been placed.

Any approved returns or refunds involving third-party purchases will be handled according to applicable vendor policies, the client's purchasing arrangement, and applicable law.

Shipping fees, restocking charges, and other applicable vendor expenses may be deducted from eligible refunds when permitted.

Clients are required to provide at least 24 hours' notice when requesting to cancel or reschedule a scheduled appointment.

A $50 rescheduling fee may apply in accordance with DMAID's scheduling terms.

Rescheduling fees are separate from cancellation fees. Clients requesting to move an appointment rather than cancel the service entirely will be subject to the applicable rescheduling terms.

Cancellation of an active design project does not automatically qualify the client for a full refund. Refund eligibility will depend on the status of the project, services performed, expenses incurred, and the applicable service agreement.

Installation and assembly cancellations are governed by the cancellation fee schedule outlined in Section 04.

All refund requests must be submitted in writing and include the client's name, project information, and reason for requesting a refund.

DMAID will review each request in accordance with this policy, the applicable signed service agreement, supporting project documentation, and applicable law.

Approved refunds will generally be issued through the original payment method when available. Processing times may vary depending on the payment provider or financial institution.

By booking a consultation, signing a service agreement, or submitting payment, clients acknowledge the refund and cancellation terms presented to them during the applicable transaction.

Project-specific agreements may contain additional provisions regarding payments, cancellations, project milestones, and service responsibilities.

Nothing in this policy limits any nonwaivable consumer rights or remedies under applicable law.