DMAID offers consultations designed to evaluate prospective projects, discuss design objectives, and provide professional guidance.

Clients are responsible for reviewing the complete description, scope, duration, and requirements of their selected consultation before booking.

All consultation fees are nonrefundable, except when DMAID cancels a scheduled consultation and the client is unable to accommodate an alternative date or time offered by DMAID. Under these circumstances, the consultation fee will be refunded.

Consultation fees are credited toward applicable DMAID design service fees when a client elects to proceed with additional qualifying services.

Scheduling a consultation does not guarantee acceptance of a proposed project or availability for additional services.

Clients are required to provide at least 24 hours' notice when requesting to cancel or reschedule an appointment. A $50 rescheduling fee may apply in accordance with DMAID's scheduling policies.

Additional information regarding appointment cancellations, rescheduling, and refunds may be found in our Frequently Asked Questions (FAQs) and Refund & Cancellation Policy.

Certain DMAID services require a signed proposal, contract, or written agreement before work begins.

Depending on the service, clients may be required to:

• Complete an initial consultation.
• Submit project information or questionnaires.
• Review and approve proposals.
• Execute service agreements.
• Submit required retainers or payments.
• Approve design selections, materials, or project specifications.

A project is not considered formally authorized until the applicable contractual and payment requirements have been satisfied.

Project-specific agreements establish the scope of work, design fees, deliverables, revisions, project schedules, payment obligations, and other applicable conditions.

Any requested services outside the approved scope may require additional fees and written authorization.

Service pricing is based on the nature, complexity, and requirements of the selected service or project.

All applicable fees, payment schedules, and financial obligations will be communicated through service descriptions, invoices, proposals, or signed agreements.

DMAID may require consultation payments, design retainers, milestone payments, or full payment before services are scheduled or performed.

Design Retainers: A design retainer equal to 50% of the total agreed-upon project fee is required before DMAID begins design services, unless otherwise specified in a signed agreement.

Design retainers are refundable if DMAID has not commenced work on the project at the time a cancellation request is received.

Once DMAID has commenced work and can provide documentation demonstrating that design services have been performed, the design retainer becomes nonrefundable, to the extent permitted by applicable law.

Documentation may include design concepts, research, sourcing, color palettes, design boards, floor plans, sketches, renderings, shopping lists, project communications, or other records demonstrating work performed.

Installation & Assembly Payments: Full payment for installation and assembly services is required at least 24 hours before the scheduled installation, unless otherwise agreed upon in writing.

Consultation Payments: Consultation fees are nonrefundable except when DMAID cancels the scheduled consultation and the client cannot accommodate an alternative appointment.

Additional project payments, installment payments, cancellation fees, and other financial obligations are governed by the applicable service agreement and disclosed payment terms.

DMAID may utilize authorized third-party payment processors to facilitate transactions.

Clients are responsible for submitting payments by the applicable due dates.

Failure to satisfy payment obligations may result in scheduling delays, suspension of services, or other remedies permitted by the applicable agreement and law.

Pricing may be updated periodically. Changes will not retroactively modify an existing signed agreement unless mutually agreed upon.

DMAID recognizes that scheduling needs and project circumstances may change. To maintain organized scheduling, protect reserved service appointments, and ensure transparency, the following cancellation and refund conditions apply.

Consultation Cancellations: Consultation fees are nonrefundable except when DMAID cancels the scheduled appointment and the client cannot accommodate an alternative date or time.

Appointment Rescheduling: Clients must provide at least 24 hours' notice when requesting to reschedule an appointment. A $50 rescheduling fee may apply in accordance with DMAID's scheduling policies.

Design Project Cancellations: Design retainers equal to 50% of the total agreed-upon project fee are refundable only if DMAID has not commenced work. Once DMAID can provide documentation demonstrating that design services have been performed, the retainer becomes nonrefundable, subject to applicable law.

Installation & Assembly Cancellations: Cancellation fees are calculated as a percentage of the agreed-upon installation or assembly service fee, excluding materials and applicable taxes.

The cancellation fee schedule is as follows:

• More Than 48 Hours Before Installation: No cancellation fee.
• 24–48 Hours Before Installation: 15% cancellation fee.
• Less Than 24 Hours Before Installation: 25% cancellation fee.
• Same-Day Cancellation or No-Show: 50% cancellation fee.

Same-day cancellations are subject to the 50% cancellation fee regardless of the number of hours remaining before the scheduled appointment.

If full payment has already been received, the applicable cancellation fee will be deducted from the refundable service payment, and any remaining eligible balance will be returned to the client.

Previously purchased materials, custom orders, and documented nonrecoverable expenses will be addressed separately under applicable purchasing terms. Duplicate charges for the same loss will not be imposed.

If DMAID cancels a scheduled installation or assembly appointment and the client cannot accommodate an alternative date or time, the client will receive a refund for unperformed services, subject to applicable law and any separately authorized, nonrecoverable purchases.

Installation & Assembly Concerns: Clients are provided 48 hours following completion of installation or assembly services to notify DMAID in writing of any errors or discrepancies. DMAID will review reported concerns and determine appropriate corrective action when an issue is attributable to DMAID's workmanship. This reporting period does not limit any nonwaivable legal rights or remedies.

Refund Requests: All refund requests must be submitted in writing and will be reviewed in accordance with DMAID's Refund & Cancellation Policy, the applicable signed service agreement, documented services performed, and applicable law.

Where a signed agreement establishes additional or different conditions, that agreement will govern the applicable services, subject to applicable law.

Nothing in these Terms limits rights or remedies that cannot legally be waived.